Returns & Refunds Policy
At Blackwell’s, we take pride in the quality of our gourmet food products; however, due to the perishable nature of our items, returns are generally limited to damaged or incorrect shipments. Please contact our support team within 48 hours of delivery to initiate a claim for a replacement or store credit.
Inspect Your Order
Upon arrival, please immediately check your package for any signs of damage or missing items from your invoice.
Contact Support
Email our customer care team with your order number and clear photographs of the product and packaging if an issue is found.
Verification Process
Our quality assurance team will review your claim within 24 business hours to verify the eligibility for a refund or reshipment.
Resolution
Once approved, a replacement will be dispatched immediately or a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing